Just a quick note of gratitude for excellence in Customer Service. We built our pool in April 2011 and our builder recommended Blue Bottom Pools for my service needs in the future. Your staff at both the Cedar Park and 620 locations are top notch. I have had a few urgent issues like needing someone to care for my pool when I had a medical emergency - Shayla got it taken care of immediately. Also, the pool cleaner that was installed by my builder had major issues when it would not clean several areas of the pool. Bobby counseled me on what to do when my builder wasn't getting the problem solved. You guys helped me get Polaris directly involved and they came to my home and installed a much better cleaner at no cost to me. Now that is service!!
Recently, Nik told me how to cut my pool filter cleaning time in half - He is a real pro and is always ready to help me solve any problem. David is also ready to give me advice and counsel, many times saving me money and more importantly - my time.
In summary, you guys at Blue Bottom are the best and most professional pool advisors and experts. I have had 4 pools over the past 30 years and have never had a group of pro's like you to help me out. Keep up the good work. You definitely have my endorsement.
- Ron S., Cedar Park